1. Subscription Payments & Renewals

• Octopus SaaS operates on a subscription-based model. Payments are charged as per the selected plan.

• Subscriptions auto-renew unless canceled before the renewal date.
   

2. Cancellation Policy

• Users can cancel their subscription anytime through their account settings.

• Cancellations take effect at the end of the current billing cycle, and no partial refunds are provided.
   

3. Refund Policy

• Refunds are generally not provided for subscription fees. However, we may consider refunds in the following cases:

  • Duplicate charges

  • Failure to deliver promised features due to platform errors

• Requests for refunds must be made within 7 days of the charge.
   

4. Contact Information

For refund or cancellation requests, contact us at infor@octopussaas.com